Payment

The listed price is the price you pay. Including tax. We do not charge any fuel surcharges. In case there are any extra fees, it is shown in the line “Extras” of each tour description.

Please contact us to get the latest information on your desired trip.

Yes. Since we make museum arrangements and such in advance (so that you do not have to waste your presious tour time in lines for museum entrance tickets) and some of them are non-refundable, we require a 10% deposit if you book day tours with us.

If you book a tour package that involves hotels in St. Petersburg and/or other Russian cities, we require a 60% deposit for your tour.

No. Unfortunately, in Russia there’s no law that would allow us to withdraw the gratuity from the business bank account and give it to the employees as tips, so cannot be possibly included in the bill and should be paid in cash. Besides, there’s no strickt rule on how much you tip. On average guides are tipped 10% and drivers are given 5% of the tour cost. It is better to tip your guide and driver separately. If you have tours in multiple cities/towns, you will need to tip the guides and drivers in each place separately.

Preparation

Wear whatever is comfortable. It is recommended to have a sturdy pair of broken-in trail shoes, boots, or sneakers. It is preferable to dress in layers and wear clothing that will wick away perspiration and keep you dry and comfortable

Not much, remember our trips are all inclusive. We do suggest you bring appropriate clothing to fit the season, an umbrella and sunglasses.

Reservation

In case of complete cancellation of the tour more than 1 month in advance, no cancellation fee or penalty is charged.

In case of cancellation less than 1 month prior to your tour, the cancellation fee equals to the payments already done in preparation for your tour. Some museum tickets are bought out in advance and they are non-refundable.

In case of complete cancellation less than 1 week in advance or no-show the deposit amount is not refunded by the company to the customer.

Yes. Reservations are required for guaranteed spots on all tours. Reservations help us determine the number of guides we need to ensure that our groups remain manageable and enjoyable. In order to avoid wasting time in long lines we arrange museum entrance tickets in advance, which also requires prior reservation and a deposit on your side. Besides a prior reservation allows us to notify you of changes to the tour due to museum days off.

Yes. “I Love Travel St. Petersburg” is a full service tour operator. We can arrange both: separate private guided tours for you as well as tour package (including hotel bookings, internal flights/train rides, transfers, etc.).

We service in the following Russian cities/towns: St. Petersburg (the location of our head office), Moscow, Golden Ring towns (Vladimir/suzdal, Sergiev Posad, etc.), Novgorod and Tver.

Please e-mail us to arrange a tour package or a separate day tours with a private guide.

Russian Visas and Visa-free Arrangements

Citizens of certain countries do not require a regular tourist visa to enter Russia. For instance, passport holders from Argentina, Brazil, Chile, Columbia, Cuba, Israel, Peru, Venezuela and some others do not require a visa for short-term visits.

Besides, cruise ship and ferry passengers (arriving and departing by water) do not require a visa for visits under 72 hours. To find out more about visa-free shore excursions, please check out our “Visa-free and Tour Tickets” FAQ.

No. Those travellers arriving to and departing from St. Petersburg by a cruise or a ferry do not require a regular tourist visa to Russia if they book shore excursions with a licenced local tour operator. “I Love Travel St. Petersburg” is licenced to provide visa-free tours to cruise passengers. Our licence number is PTO 013246 (By clicking the link you will see our official registry entry with the Federal Agency of Tourism of the Russian Federation. The Russian name of our company looks as follows: ООО “Ай Трэвел СПб”). Our office is located at ST. Petersburg port “Marine Facade”, which makes service cruise passengers and cooperating with the Russian migration office easier and faster.

Since cruise passengers do not have to have regular tourist visas to Russia if they book their shore excursions with a licenced tour operator, the passport control in St. Petersburg will ask for the confirmation that your tour is booked with such a tour operator. In other words, you will need to show your tickets for tours in St. Petersburg. Such a tour ticket has to contain:

  •  information on the local tour company, providing the shore excursion;

  •  passport information of the customer;

  •  tour name and start time.

Such tour tickets are frequently referred to as “cruise passenger visas” or “blanket visas” or “visa waiver”.

To obtain such tour tickets for your visa-free shore excursions, you will need to book a tour with “I Love Travel St. Petersburg” (as official shore-excursion provider) and submit the following passport details to us:

  1. Your full names (exactly as they appear in your passports);

  2. Your citizenship;

  3. Your passport number;

  4. Your date of birth (exactly as it appears in your passport, same format);

  5.  Dates in St. Petersburg.

As soon as the tour is booked and we have your passport details, we’ll have tour tickets issued and e-mailed to you. You will need to print them out and have them together with your passports for the passport control in St. Petersburg.

No, this is not true.. In St. Petersburg there are more than 80 tour companies licenced to work with visa-free cruise passengers. Your cruise ship is on contract with one of them. So, when your cruise tells you that visa-free tours are only available if you book them from the cruise, the cruise provides you inclomplete and misleading information. “I Love Travel St. Petersburg” is one of the local tour operators who are licenced to conduct visa-free shore excursions. You can see what our former cruise customers wrote about “I Love Travel” on TripAdvisor.