In case of complete cancellation of the tour more than 1 month in advance, no cancellation fee or penalty is charged.

In case of cancellation less than 1 month prior to your tour, the cancellation fee equals to the payments already done in preparation for your tour. Some museum tickets are bought out in advance and they are non-refundable.

In case of complete cancellation less than 1 week in advance or no-show the deposit amount is not refunded by the company to the customer.

Yes. Reservations are required for guaranteed spots on all tours. Reservations help us determine the number of guides we need to ensure that our groups remain manageable and enjoyable. In order to avoid wasting time in long lines we arrange museum entrance tickets in advance, which also requires prior reservation and a deposit on your side. Besides a prior reservation allows us to notify you of changes to the tour due to museum days off.

Yes. “I Love Travel St. Petersburg” is a full service tour operator. We can arrange both: separate private guided tours for you as well as tour package (including hotel bookings, internal flights/train rides, transfers, etc.).

We service in the following Russian cities/towns: St. Petersburg (the location of our head office), Moscow, Golden Ring towns (Vladimir/suzdal, Sergiev Posad, etc.), Novgorod and Tver.

Please e-mail us to arrange a tour package or a separate day tours with a private guide.